How can I report an item missing from my order?Updated a year ago

If you find that an item is missing from your order, please reach out to us with the details of the missing item and your order number. We will pass the information along to our Dispatch Team for attention. It is helpful to provide as much detail as you can, such as item names, quantities, and order numbers, so we can address your issue promptly. Our team seeks to handle such reports within a specific time frame, however, please note that time frames for resolution can vary.

In some cases, if a particular item is not available, we may offer an alternative replacement or process a refund for you. It's important to contact us as soon as you notice something is amiss so we can work with you to resolve the issue.