Delivery

FREE WORLDWIDE SINGLES SHIPPING

Spend $75 or more on Singles for FREE SHIPPING Worldwide (All international shipping is tracked). Domestic Singles orders can be sent for $2 without tracking, if preferred. Free shipping offers only apply to Singles.

POSTAGE COSTS - DO YOU SHIP TO MY COUNTRY?

We ship to most parts of the world! Shipping costs can be estimated from the "My Cart" page and depend on your location and contents of order.

SAME DAY DISPATCH

All orders made before 7am AEST will ship the same business day, except in peak times e.g. a large new release day or major sale. All other orders ship, on average, next business day.

HAS MY ORDER BEEN SHIPPED

You can track your order in our Help Centre HERE. We ship mostly through Australia Post and whilst all our packing is done carefully you can choose various options at checkout. Most orders are shipped within one business days however this can be exte

HOW LONG WILL SHIPPING TAKE

Delivery times are based on orders placed between Monday - Friday and dependent on the Australia Post network, so please check your postcode on their site. Weekend orders will usually be dispatched on the following Monday, depending on volume.

"PRE ORDER" OR "BACK ORDER" ITEMS

Items with Pre Order in the title, or as a badge, are available to order immediately but will not ship until their actual release date (which may change after the order is placed). If your cart contains a "pre-order" item, the entire order will be pr

TRACKED FLAT RATE DOMESTIC SHIPPING

Cherry provides flat rate shipping* for both regular and express services for standard size parcels Australia Wide. Tracking number will be provided.

EXPRESS POST DELIVERY TIMES

If you are within the Australia Post Express Next Day Delivery Network (http://auspost.com.au/parcels-mail/delivery-areas.html) your order should be received the next business day. If not, it may take upto 3 business days.

PARCEL LOCKERS NOT ALLOWED

We are currently unable to dispatch to "parcel locker" locations as provided by companies such as Australia Post. In the event that your order has this type of address listed for delivery, the team may reach out to request a fixed address such as a b

INTERNATIONAL SHIPPING RATES

We currently offer shipping estimates to our most frequent International customers but always welcome enquiries from residents in countries not listed. Cherry takes all care but no responsibility for untracked packages, please take this into consider

FREE INTERNATIONAL SHIPPING FOR GROUP BREAKS

We encourage you to join our Live Group Breaks with confidence that you will receive your big hits in perfect condition wherever you live!. We have decided to offer FREE tracked shipping on all international group breaks orders that land big hits, or

CHANGE OR CANCEL MY ORDER

If you need to change anything about your order simply follow the easy steps in our automated chat!. Whether you need to cancel and order, change the shipping details or edit the items our warehouse team will be notified urgently of your requirements

READY FOR PICKUP CLICK & COLLECT ORDERS

If you selected pick up (Click & Collect), your order should be ready within the next 24 hours. Cherry will send a Ready for Pickup notification when your order has been prepared. If you choose to come in prior to this notification please understand

WRONG, DAMAGED OR MISSING ITEM IN ORDER

If you have a problem with your order such as a wrong, damaged or missing item we have a Returns Portal HERE. The Returns Portal enables our team to track/check all the important aspects of the order and provide free digital shipping labels for retur

DO YOU SHIP INTERNATIONALLY?

Welcome International Customers!. Cherry is pleased to offer our products worldwide. Here’s what international shoppers need to know about our shipping policies:. Shipping Estimates: We provide shipping estimates to our most frequent international de

How can I report an item missing from my order?

If you find that an item is missing from your order, please reach out to us with the details of the missing item and your order number. We will pass the information along to our Dispatch Team for attention. It is helpful to provide as much detail as