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What should I expect if my pre-ordered item is delayed?
Items that are available for pre-order are expected to be dispatched the day before the official release date. However, there can be occasional delays due to factors outside of our control, such as manufacturing or distribution setbacks. We will noti
What happens if an item is missing from my order upon receipt?
In the event that you receive your order with items missing, we deeply apologize for this oversight. We ask you to provide photos of the received package and any packing slips or notes contained within to help us verify the contents. We will then inv
Are the products factory sealed?
All our new box and pack products come factory sealed, ensuring that you receive them in brand new condition. If you have any questions about a particular item please contact us.
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