via the Whatnot Help CentreBuyer shipping explained. The first time you buy something in a specific stream, Whatnot’s algorithm will select the cheapest package format that will fit your item. You will see live the shipping fee which you will be char

via the <a href="https://help.whatnot.com/hc/en-us/categories/4416930597389-For-Buyers" rel="noopener noreferrer" target="_blank">Whatnot Help Centre</a> Buyer shipping explainedThe first time you buy something in a specific stream, Whatnot&#x2019;s algorithm will select the cheapest package format that will fit your item. You will see live the shipping fee which you will be charged for the selected package format.As you continue to purchase more items in the same stream, our algorithm will try to bundle your orders together to minimize your shipping cost. That means we are going to try to safely fit as many items as possible within the package you already paid for. If the weight of the bundled items exceeds the max size of the package, we will move you to a bigger package. You will then see in real time and only have to pay for the incremental shipping fee to cover the difference between the cost of the two package formats.The shipping prices presented when you buy an item include all costs and taxes so you will not incur any additional shipping charges beyond that. Additionally, we have a buyer protection in place for all shipments - learn more<a href="https://help.whatnot.com/hc/en-us/articles/360061194552-Whatnot-Buyer-Protection-Policy" style=" text-decoration: none;">&#xA0;here</a>.Shipping costs within AustraliaShipping costs will depend on the destination, the weight of the items you are buying, and the package format our algorithm determines based on it. You can see a breakdown of the package formats and costs&#xA0;<a href="https://docs.google.com/spreadsheets/d/1Tmy47KYr_UtjoWAcJSgI5iQf2VYJR47xc3wXiR4_nww/edit?gid=0#gid=0" style=" text-decoration: none;">here</a>.If your package exceeds the maximum weight of 5kg, your shipment will be split into two.&#xA0;Shipping costs outside of AustraliaShipping costs will depend on the destination, the weight of the items you are buying, and the package format our algorithm determines based on it. You can see a breakdown of the package formats and costs&#xA0;<a href="https://docs.google.com/spreadsheets/d/1Tmy47KYr_UtjoWAcJSgI5iQf2VYJR47xc3wXiR4_nww/edit?gid=975305949#gid=975305949" style=" text-decoration: none;">here</a>.If your package exceeds the maximum weight of 2kg, your shipment will be split into two.

Australia Shipping for Buyers

via the Whatnot Help CentreSellers can require buyers to be Whatnot Verified Buyers in order to bid or enter giveaways in their shows. To qualify as a Verified Buyer, you must meet one of the following qualifications:. Even if you don’t meet the crit

via the <a href="https://help.whatnot.com/hc/en-us/categories/4416930597389-For-Buyers" rel="noopener noreferrer" target="_blank">Whatnot Help Centre</a> Sellers can require buyers to be Whatnot Verified Buyers in order to bid or enter giveaways in their shows.To qualify as a Verified Buyer, you must meet one of the following qualifications:<ul><li>Have a history of successful purchases on Whatnot</li><li>Authorize a temporary hold on your account, usually $10<ul><li>Note: the payment hold amount can vary by show. We may finalize this charge if you place a misleading or troll bid in violation of our Terms of Service or Community Guidelines. Otherwise, the hold will be released in 24 hours, but it may take a few days for your bank to process the release.</li></ul></li><li>Certain shows may require you to meet both of these qualifications, or re-verify your payment method, before you can bid or enter giveaways</li></ul>Even if you don&#x2019;t meet the criteria above, you&#x2019;ll still be able to watch shows that require you to be a Verified Buyer, though you won&#x2019;t be able to place bids or enter giveaways.&#xA0;Steps on how to become a verified buyer:&#xA0;<ul><li>If a show requires you to verify your payment method, you&#x2019;ll see a screen that allows you to agree to a temporary payment hold&#xA0;</li><li>You can choose to dismiss the notification (hit &#x201C;Another Time&#x201D;), but if you want to bid in the show you&#x2019;ll need to agree to the payment hold&#xA0;</li><li>If you haven&#x2019;t verified your payment method but try to bid, you&#x2019;ll have another opportunity to verify your payment</li><li>Certain shows may require you to re-verify your payment method, even if you&#x2019;ve already verified in the past</li></ul>

How to become a Verified Buyer

via the Whatnot Help Centre. At Whatnot, we’re committed to providing a trustworthy buying experience for everyone. In the rare event that something goes wrong with your purchase, you can rest assured knowing we’ve got you covered. Below, you’ll find

via the <a href="https://help.whatnot.com/hc/en-us/categories/4416930597389-For-Buyers" rel="noopener noreferrer" target="_blank">Whatnot Help Centre</a> At Whatnot, we&#x2019;re committed to providing a trustworthy buying experience for everyone. In the rare event that something goes wrong with your purchase, you can rest assured knowing we&#x2019;ve got you covered. Below, you&#x2019;ll find more details on our Buyer Protection Policy, outlining when you&#x2019;re eligible for a refund and how to get one. &#xA0;<h2 id="how-to-get-help-with-a-purchase">How to get help with a purchase</h2>If you have an issue with your purchase,&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/4406478493069-Contact-Whatnot-Support#h_01GTJE3YT5VM75CB3DMEFJYKDG" style=" text-decoration: none;">submit a request through the app</a>. If your issue is covered by our Buyer Protection Policy below, you&#x2019;ll be entitled to a refund.<h2 id="when-buyers-are-entitled-to-a-refund">When buyers are entitled to a refund</h2>Our Buyer Protection Policy covers the following issues, provided you submit your request within the specified timelines, and the request isn&#x2019;t excluded under the &#x201C;Exclusions to Whatnot Buyer Protection&#x201D; section.<ul><li>Incomplete or incorrect items: One or more items are missing or incorrect</li><li>Item Not as Described or Inauthentic: Items received are damaged, expired, defective, counterfeit or fake, or do not match the&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/30211858455437-Understanding-Listing-Conditions-and-Expectations-on-Whatnot" style=" text-decoration: none;">condition</a> description</li><li>Package not received: Items are lost or delayed in transit, not shipped, misdelivered, or not received after being marked &quot;delivered&quot; by the carrier</li><li>Full list of covered issues under Additional Details below</li></ul>You must submit your request by the earlier of 30 days from purchase or 14 days from delivery for your request to be eligible under Whatnot Buyer Protection. Certain categories have specific deadlines:<ul><li>Coins &amp; Money, Sports Cards, Sneakers &amp; Streetwear, Trading Card Games, Luxury Goods: Submit your request by the earlier of 7 days of delivery or 30 days from purchase.</li><li>Plants: Submit your request by the earlier of 2 days of delivery or 30 days from purchase.</li><li>Orders delivered to the UK and EU<ul><li>For items received (and unconsumed), requests must be submitted within 14 days of receipt.</li><li>For items not shipped, requests must be submitted within 30 days of placing the order.</li></ul></li></ul>Whatnot may require you to return the item before receiving a refund. If so, the item must be returned in the same condition as received. For example, opening a product or removing tags may disqualify your order from being refunded or reduce the refund amount.

Whatnot Buyer Protection Policy

via the Whatnot Help Centre. Once you place a bid on an item on Whatnot, you are fully committing to that purchase. If you close the app, then re-open it, you should see that order showing as Pending Cancellation under your purchases. All bids are bi

via the <a href="https://help.whatnot.com/hc/en-us/categories/4416930597389-For-Buyers" rel="noopener noreferrer" target="_blank">Whatnot Help Centre</a> Once you place a bid on an item on Whatnot, you are fully committing to that purchase.<h2 id="important-notes">Important notes:</h2><ul><li>You can request to cancel an order at any time&#xA0;before the seller prints your order&#x2019;s shipping label (or within 24 hours after the order was placed if the label was printed first).</li><li>It is up to the&#xA0;discretion of the seller to either confirm or deny any cancellation requests.&#xA0;If denied,&#xA0;the sale is final. If the seller does not respond to a cancelation request within 48 hours, the sale will proceed as normal.</li><li>Once the item has been shipped, you will no longer be able to cancel the order.<ul><li>If there is no update to the tracking information within 12 days, the buyer should reach out to our&#xA0;<a href="https://help.whatnot.com/hc/en-us/requests/new" style=" text-decoration: none;" target="_self">Support team&#xA0;</a>to cancel the order.</li></ul></li><li>Buyers who repeatedly request cancellations for any reason will be subject to corrective action in accordance with our&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/5380505120269" style=" text-decoration: none;" target="_self">What Actions We Take guidelines</a>.</li></ul><h2 id="exceptions-for-final-sale-include">Exceptions for final sale include</h2><ul><li>If there is an error in the bidding process, the buyer must report the error to&#xA0;<a href="https://help.whatnot.com/hc/en-us/requests/new" style=" text-decoration: none;" target="_self">Whatnot Support</a> within&#xA0;2 hours&#xA0;for the order&#xA0;to be considered for cancellation.&#xA0;Note: Whatnot still reserves the right to deny any cancellation request.</li><li>Whatnot allows a one-time refund opportunity for buyers who have not received a previous refund or cancellation, when shipping information has not yet been created. The allowance does not apply to breaks or other items that can be used or consumed on screen.</li></ul><h2 id="submitting-a-cancellation-request">Submitting a Cancellation Request</h2><ol><li>Open the Whatnot app on your mobile device.</li><li>Click the&#xA0;Activity tab on the bottom of the homepage.</li><li>Click the&#xA0;Purchases tab on the top of the screen.&#xA0;</li><li>Select the specific order that you would like to cancel.&#xA0;</li><li>Scroll to the bottom and click&#xA0;Request Cancellation.</li><li>Input the reasoning for the request into the text field.&#xA0;</li><li>Click&#xA0;Send Request.</li></ol>If you close the app, then re-open it, you should see that order showing as&#xA0;Pending Cancellation under your purchases.&#xA0; <h2 id="frequently-asked-questions">Frequently Asked Questions</h2><h4 id="i-accidentally-bid-on-an-item-what-should-i-do">I accidentally bid on an item. What should I do?</h4>All bids are binding. Please be cautious when viewing a livestream to ensure you do not misbid on an item!You can request to cancel your order as outlined above in Submitting a Cancellation Request. If there was a technical issue that resulted in a bidding error, you must report this error by reaching out to our Whatnot Support team within two hours of the error occurring in order for a cancellation to be considered (we do not refund for buyer&#x2019;s remorse). All errors will be investigated, so please provide as much documentation and evidence of the error as possible.<h4 id="how-long-do-refunds-take">How long do refunds take?</h4>Refunds will typically take 3-5 business days (depending on your banking institution) to show up on your original form of payment from the day the refund is initiated. Please note that this refund may either show up as a credit or the original charge may disappear completely.&#xA0;<h4 id="there-is-a-problem-with-my-order-and-id-like-to-cancelreceive-a-refund-however-the-item-is-worth-more-than-i-paid-what-can-i-do">There is a problem with my order, and I&#x2019;d like to cancel/receive a refund. However, the item is worth more than I paid. What can I do?</h4>We are only able to refund the amount you spent on the item and not the perceived value of the item.The only exception to this policy is in the event of missing or damaged high-value cards hit in a break. For more details on this, please check out our High-Value Loss Reimbursement Policy.

Requesting to Cancel an Order

via the Whatnot Help Centre. For any questions or issues you have, you can reach out to our Whatnot support directly through the app or from your web. Be sure to provide as much detail as you can so we can ensure you get the support you need as quick

via the <a href="https://help.whatnot.com/hc/en-us/categories/4416930597389-For-Buyers" rel="noopener noreferrer" target="_blank">Whatnot Help Centre</a> For any questions or issues you have, you can reach out to our Whatnot support directly through the app or from your web. Be sure to provide as much detail as you can so we can ensure you get the support you need as quickly as possible.&#xA0;Once you&#x2019;ve reached out to our support team, you should receive a response within 48 hours.&#xA0;<h2 id="contact-methods">Contact Methods</h2>To reach out to support, use one of the following methods to get the quickest response:<ul><li>For order-related issues or questions, users should&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/4406478493069-Contact-Whatnot-Support#h_01GTJE3YT5VM75CB3DMEFJYKDG" style=" text-decoration: none;" target="_self">submit a ticket</a> within the app &#xA0;</li><li>For all other issues or questions, users can submit a ticket&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/4406478493069-Contact-Whatnot-Support#h_01GZKE23G2W4KW4A1BK3DMT0JX" style=" text-decoration: none;" target="_self">within the app</a> or from your&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/4406478493069-Contact-Whatnot-Support#h_01H462GTFW1BHZ1Z47G0KKKQJP" style=" text-decoration: none;" target="_self">web browser</a></li><li>An email will be created for all created tickets so that we can respond and you can provide additional information upon request<ul><li>To check if you have any open tickets that are awaiting your response, search &quot;Whatnot Support&quot; in your email browser&#xA0;</li></ul></li></ul>You can also reach out to Support through Whatbot - a messaging assistant that can help you get answers quickly. When the bot&apos;s unable to help, the Whatnot Support team will be available to answer your questions as always.&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/25120845538701-Whatbot" style=" text-decoration: none;">Learn more</a>.&#xA0;Note: Whatbot is a support tool. It is not an agent of Whatnot with any authority to bind Whatnot to decisions or commitments.<h2 id="submitting-a-ticket-for-order-issues">Submitting a Ticket for Order Issues</h2><ol><li>Open the Whatnot mobile app.&#xA0;</li><li>Tap the Activity icon on the bottom menu.&#xA0;</li><li>Tap&#xA0;Purchases&#xA0;and then tap on the order you need help with.&#xA0;</li><li>Scroll to the bottom of the page and tap Get help with this purchase</li><li>Fill out the contact form to the best of your abilities and submit it when ready. Include as much info as you can, including:<ul><li>Photos of:<ul><li>Any damages (front, back, top, bottom, and sides).</li><li>The box it came in, including the label of the box.</li><li>How it was packaged.</li></ul></li><li>Describe any discrepancies between the item received compared to the item advertised by the seller.</li></ul></li></ol><h3 id="resolving-order-issues">Resolving Order Issues</h3>You can file a claim on your item if it meets any of the covered refund reasons listed&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/360061194552-Return-Policy-in-the-US-and-Canada" style=" text-decoration: none;" target="_self">here.&#xA0;</a>In order for the claim to be considered,&#xA0;you must contact support within the refund eligibility time frame for the category you purchased in.&#xA0;<ul><li>Sports Cards, TCG, Sneakers &amp; Streetwear, Coins &amp; Money: you have&#xA0;7 days from delivery or 30 days from purchase, whichever comes first, to submit your claim</li><li>All other categories: you have&#xA0;14 days from delivery&#xA0;or 30 days from purchase, whichever comes first, to submit your claim</li></ul>Once we receive the claim, our support team will review the claim and follow up with next steps to help resolve the issue.<h2 id="submitting-a-ticket-for-account-issues-or-general-questions-mobile">Submitting a Ticket for Account Issues or General Questions (Mobile)</h2><ol><li>Open the Whatnot mobile app&#xA0;</li><li>Tap the Profile icon at the far right of the bottom menu</li><li>Tap the two-line&#xA0;Menu icon in the top right-hand corner</li><li>Scroll to the bottom of the page and tap Contact Us</li><li>Fill out the contact form to the best of your abilities and submit it when ready. Please include as much info as you can, so that we may better assist you!</li></ol><h2 id="submitting-a-ticket-for-account-issues-or-general-questions-web">Submitting a Ticket for Account Issues or General Questions (Web)</h2>To submit a ticket for account and general questions on Mobile:<ol><li>Follow this link to&#xA0;<a data-saferedirecturl="https://www.google.com/url?q=https://help.whatnot.com/hc/en-us/requests/new&amp;source=gmail&amp;ust=1689100507534000&amp;usg=AOvVaw01vQdPBRSwi5_2t5ddPm10" href="https://help.whatnot.com/hc/en-us/requests/new" rel="noopener" style=" text-decoration: none;" target="_blank">Submit a request &#x2013; Whatnot</a></li><li>Fill out the contact form to the best of your abilities and submit it when ready. Please include as much info as you can, so that we may better assist you!</li></ol><h2 id="if-you-are-submitting-a-request-about-an-order-from-the-web-please-include-the-following">If you are submitting a request about an order from the Web, please include the following:</h2>Please note: If you have the Whatnot app on your mobile device, we automatically include your username, tracking information, and order number, and provide the ability to upload photos taken on your mobile device.In your ticket, please be sure to include the following:&#xA0;<ul><li>Tracking Number&#xA0;</li><li>Order Number&#xA0;(ex. dQzGdHsKxwaEyrQfCdcCs8)</li><li>Email associated with your account&#xA0;</li><li>Username&#xA0;</li></ul>If you have&#xA0;missing items, please be sure to include the following:<ul><li>Photos of the item you received&#xA0;</li><li>Description of the item you were&#xA0;supposed to receive&#xA0;</li><li>Tracking Number&#xA0;</li><li>Order Number&#xA0;(ex. dQzGdHsKxwaEyrQfCdcCs8)</li><li>Email associated with your account&#xA0;</li><li>Username&#xA0;</li></ul>If your items sustained&#xA0;damage, please be sure to include the following:<ul><li>Photos of:&#xA0;<ul><li>All of the damages (front, back, top, bottom, and sides)&#xA0;</li><li>The box it came in including label of the box</li><li>How it was packed.</li></ul></li><li>Describe any discrepancies of the item received compared to the listed item communicated</li><li>Tracking Number&#xA0;</li><li>Order Number&#xA0;(ex. dRzGdHsKxwaEyrQfCdcCs8)</li><li>Email associated with your account&#xA0;</li><li>Username&#xA0;</li></ul>If you are experiencing&#xA0;shipping delays, please be sure to include the following:<ul><li>Date of purchase&#xA0;</li><li>Tracking Number&#xA0;</li><li>Order Number&#xA0;(ex. dQzGdHsKxwaEyrQfCdcCs7)</li><li>Email associated with your account&#xA0;</li><li>Username&#xA0;</li></ul>Please refer to our&#xA0;<a href="https://help.whatnot.com/hc/en-us/articles/360061194552" style=" text-decoration: none;">Buyer Protection Policy</a> for any other questions.

Whatnot

Australia Shipping for Buyers

How to become a Verified Buyer

Whatnot Buyer Protection Policy

Requesting to Cancel an Order

Contact Whatnot Support