Whatnot Buyer Protection PolicyUpdated 6 months ago

via the Whatnot Help Centre

At Whatnot, we’re committed to providing a trustworthy buying experience for everyone. In the rare event that something goes wrong with your purchase, you can rest assured knowing we’ve got you covered. Below, you’ll find more details on our Buyer Protection Policy, outlining when you’re eligible for a refund and how to get one.  

How to get help with a purchase

If you have an issue with your purchase, submit a request through the app. If your issue is covered by our Buyer Protection Policy below, you’ll be entitled to a refund.

When buyers are entitled to a refund

Our Buyer Protection Policy covers the following issues, provided you submit your request within the specified timelines, and the request isn’t excluded under the “Exclusions to Whatnot Buyer Protection” section.

• Incomplete or incorrect items: One or more items are missing or incorrect
• Item Not as Described or Inauthentic: Items received are damaged, expired, defective, counterfeit or fake, or do not match the condition description
• Package not received: Items are lost or delayed in transit, not shipped, misdelivered, or not received after being marked "delivered" by the carrier
• Full list of covered issues under Additional Details below

You must submit your request by the earlier of 30 days from purchase or 14 days from delivery for your request to be eligible under Whatnot Buyer Protection. Certain categories have specific deadlines:

• Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, Luxury Goods: Submit your request by the earlier of 7 days of delivery or 30 days from purchase.
• Plants: Submit your request by the earlier of 2 days of delivery or 30 days from purchase.
• Orders delivered to the UK and EU
  • For items received (and unconsumed), requests must be submitted within 14 days of receipt.
  • For items not shipped, requests must be submitted within 30 days of placing the order.

Whatnot may require you to return the item before receiving a refund. If so, the item must be returned in the same condition as received. For example, opening a product or removing tags may disqualify your order from being refunded or reduce the refund amount.