Breaks

BREAK REFUND POLICY

There will be no refunds for scheduled breaks if a request has been lodged less than 24 hours before its initial broadcast. If you would like a refund for a spot in a delayed break, contact us for more information.

CHANGE THE SHIPPING ADDRESS OF AN ORDER

To request a change of shipping address please use the Chatbot HERE. Please note that sealed product or singles orders ship within 1 business day of order being placed and break orders ship within 5 business days. We are not responsible for any dispa

MULTI TEAM CARDS POLICY

All cards that contain two or more teams will be randomised between the represented teams. If a card is of substantial value, all potential recipients will be contacted to negotiate who will receive the card.

COLLEGIATE AND NON-PROFESSIONAL PLAYERS

All Collegiate and Non-Professional players will be assigned to their DEBUT TEAM. If a player has never played professionally, they will go to their DRAFTED or TRAINING TEAM.

WHAT IS A BREAK?

Breaks are an exciting way to collect all sorts of cards! At Cherry, we regularly open sealed packs, boxes and cases of products. When running a break, we open a set amount of sealed products and set aside every “hit” to be dispatched to participatin

CAN I PICK MY SPOT IN A RANDOM BREAK?

No, break spots are listed in the order they are purchased. In some breaks, these spots are randomised before allocating teams or packs, in other breaks, the list of available teams is randomised before being added to the list of spots. Lists of part

WHAT IS A HIT?

A “hit” is typically considered to be all cards in a product excluding the main base set cards. These could include autographs, memorabilia, short prints, numbered parallels and variants, case hits, etc.

WHAT DO YOU BREAK?

A whole range of products! We have daily and weekly scheduled breaks for our core sports fans, and we run breaks for AFL, UFC, WWE, Pokémon and a wide variety of other products around release occasions.

WHERE CAN I FIND YOUR BREAKS?

You can find all of our breaks via the ‘Upcoming Breaks’ section of our website!.

HOW MUCH DOES BREAK SHIPPING COST?

ALL breaks include free shipping both domestically and internationally.

WHEN WILL I RECEIVE MY BREAK CARDS/PRIZES?

We dispatch break cards once per week with a turnaround time of five to seven business days. All cards are sent in bubble mailers with tracked postage and you should receive an email notification when a package from us is on its way! We may experienc

CAN I BE NOTIFIED WHEN A BREAK IS ABOUT TO OCCUR?

Broadcast schedules and scheduled breaks will be posted on our social media pages. Please follow these pages to stay up to date.

CAN I ADD BASE CARDS TO MY BREAK ORDER?

If a break has not been broadcasted yet, you can add Base Cards for a standard $7 fee. Base Cards can be added to an order 1-2 business days after a break has been broadcasted, but you will receive an assortment of available cards instead of your spe

WHAT DO I GET IN A RANDOM TEAM BREAK?

Every customer who buys a spot will have their name entered in a random number generator to assign their name to a team listed in the break. The list is randomised five times and customers receive all hit cards that represent their spot.

HOW MANY PRODUCTS ARE IN EACH BREAK?

Some breaks will contain a different number of spots depending on the sport, league or genre. On top of this, some breaks will have varying amounts of products available to open:. Case break - A sealed case of product directly from the manufacturer.

WHAT ARE BREAK GIVEAWAYS?

Breaks may contain giveaways in them! These can range from cards and memorabilia to future break spots, store credit and more!. We take the list of available sports and further randomise them. The spot appearing at the top of the list is then given t

CAN I PICK UP MY ORDER IN STORE?

Absolutely! Let us know if you'd like to pick up by commenting during our live streams or by sending us a message via our Facebook page or email (this must be acknowledged by our staff). We will keep your order in store for your next visit. Please be

WHEN ARE BREAKS LISTED?

Breaks are generally listed the night before or the morning of their intended broadcast date, while breaks for unreleased products are typically listed in advance and are updated when the product is ready for broadcast. Breaks are listed at different

WHEN DO BREAKS SHIP?

Breaks ship weekly and tracking notifications for successful break participants are automatically sent out via email. You will not see tracking for break orders in your Cherry account but rest assured we have all the details and if you have any conce

WHEN/WHERE ARE LIVE BREAKS STREAMED?

All break times are AEST/AEDT (Melbourne time!). We broadcast our Midday and Evening shows every weekday! Our Midday show begins at 12:00PM and ends at 1:30PM and our Evening show begins at 5:00PM and ends at 8:30-9:00PM. “Lunch breaks” are scheduled

MY BREAK HITS ARE MISSING/DAMAGED

If cards from a break are missing or damaged, contact us via our website and we will assist you in the form of tracking, replacement or compensation.